Terms of Service
You REALLY Should Read This!
By making a payment you agree to the following terms of service , NDA, and process.
Everything applies to you even if have not read it and make a purchase.
Every item is hand made, details vary per order. Everything for your order is provided. No mock designs. We specialize in original designs ONLY. Your item will not be made exactly like inspirational photos. We use our own vision and style! Fabrics discontinue and sell out, the longer you wait the less likely it is available and the more likely we will need to make changes.
The earlier you get started the better!
Inquiries and quotes are made in written form for record purposes. Quotes are only available for 48 hours. Pricing is subject to change. Orders are paid in full. Payment plans are available depending on time and total at business discretion.
The date you provide is the earliest date to expect your item. If you need it sooner than 6 months for Bridal, 6 weeks (Dresses & Suits) 4 weeks (other sewn or embellished designs) 2 weeks for tutus, please pay a (Rush Fee) Please allow time for changes, adjustments and shipping. Early completion is not expected. Delays occur and orders are completed by when they are needed. Any changes requested to your order after payment will result in a extra fees. If a detail is NOT on your order it will NOT be on your item! Please check your order for accuracy.
When you receive images of your order feedback is crucial to the process. Design pics and videos must be receive approval immediately or it's designers decision to proceed. Some detail changes may be made without communication and in the best judgement of the designer. Please check your email often for correspondence.
All apparel REQUIRES: to the date measurements, & full body pictures: Front, back, & side. *Measure in bare minimum clothing, under clothing for accuracy. Client MUST provide accurate measurements (Sizing Charts) or schedule a measurement appointment (in-person or virtual) for +$55 USD
(Book your Measurements) non-refundable / non-transferable
Consultations are available for clients unsure of design, material or sizing and want to meet (in-person or virtual) and speak in depth about their request. Consultations are +$100 USD consisting of measurements, design details, fabric swatches, sketches, video chats and fittings upon request. Consultations do not deduct from final expense.
(Book your Consultation) non-refundable / non-transferable
Couture Retainers are for clients who are sure we are their designer and want to secure their design and date. You will not have a fitting scheduled until balance is paid in full. Balances are paid in 2 installments or in full. No exceptions. Retainer fee does not purchase fabric nor does the designer begin to sew. Retainers are +$350 USD 80% of this amount is deducted from final expense.
(Book your Couture Retainer) non-refundable / non-transferable
*Time frames given DO NOT include weekends.
*At any point you do not complete FULL payment, the payments made are non-refundable / non-transferable and your order is cancelled.
ALTERATIONS / TAILORING
Only offered on approved clothing pieces NOT custom made clothing made by anyone other than The La'Rue. As we are handmade designers we choose not to fix and repair some things not made by us. It takes more work to un-do something and fix it then it is to simply have us do it the first time, accurately. At your appointment please arrive freshly groomed and prepared to take clothing off and on. Please allow up to 2 hours availability to wait with the designer as she may be able to complete your request at your appointment. Pricing varies.
For faja (shape wear, corset) services: It is easier to come wearing the garment.
For dresses and suits: please come with undergarments' and shoes.
(Book your Alterations) non-refundable / non-transferable
Mandatory for dresses and suits. (even out of City) Final fittings will be scheduled within 4 weeks (out of region) to 2 weeks (local) prior to wear.
Please note that designer may take footage (pics / videos) of fitting session for future marketing material.
Out of region clients:
Once you purchase your suit or dress if needed you will receive alteration order form to print and complete for each garment, USPS shipping label, marking pen and pins. A video chat is mandatory during this process.
You will be able to send us the garments at no charge to you in order to complete the alteration.
Once we receive your garments our team will communicate with you, complete alterations and ship back to you via USPS.
SHIPPING & DELIVERY
USPS Domestic: $11.25-$22.50 2-3 Day
Overnight Express 1-2 Day $33+
USPS International: $33-$63.50 6-10 Business Days
There is NO pick up at this time.
*Shipping time is not included in production time
NEED IT FASTER?
Rush Fees are non-refundable/ non-transferable & applies to sewn, embellished, or screwed requests. It applies to orders due within 6 weeks and that have not paid in full. ALL Orders less than $450 have a rush fee of $60-$100. All other orders rush fees are calculated with a percentage.
30 business days = 25% of total
25 business days = 30% of total
15 business days = 35% of total
10 business days = 40% of total
Items are delicate. Dry clean / hand wash in cold water. Always air dry.
DO NOT MACHINE WASH, DRY OR USE HOT WATER it will cause damage.
Never Iron or dry a TUTU, use warm water and hang to de-wrinkle and air dry.
PICTURES / VIDEO
You agree that The La'Rue Couture may use any photo and/or video featuring her work for future promotional advertisements. Your image will not be used in no way negatively. There is no compensation to you for your using your image.
REFUNDS, RETURNS OR REPAIRS
Observe & try on your item immediately upon receipt. Adjustments, returns and repairs are ONLY considered prior to wear. Once worn you forfeit the options
Discuss all concerns immediately within 24 hours of receiving your order or you forfeit any option for solution. In the case of a refund we retain 45% of your total for materials & time. You will be given 55% of the item cost, not your total. Shipping, rush fees measurements, consultations, and retainers are NON-REFUNDABLE.
The La'Rue is NOT responsible for any damage done after wear, cleaning, or handling.
You agree that you will not, directly or indirectly, make or ratify any defamatory comments or remarks as defined by law, in writing, orally or electronically, about the company or any other releasee and their respective products and services. Client agrees not to in any way slander or injure the business reputation or goodwill of the company or the companies affiliates through any contact with past / future clients, vendors, suppliers, employees or agents of the company or the companies affiliates, or in any other way.
You waive any and all liability to the designer for allergic reactions or injuries.
Be cautious of Infants & toddlers. Keep items and all materials out of the child's mouth, nose, eyes & ears!
Thank You for choosing The La'Rue Couture