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VERY Important for all potential clients... 

"Trust the Process"

By making a payment you agree to the below terms.

You agree to these terms when you make a payment. Read or not.

 

Every item is handmade. Details will vary per order and from the inspirational images provided. No mock designs. We specialize in originality, creative, freestyle designs ONLY. Your item will not be made exactly like inspirational images only inspired by. We use our own vision and style! Fabrics discontinue, sell out and take time to ship, the longer you wait, the less time we have, the more likely we will need to make more changes. Also note, designs look different from person to person, body type, height shape and style give different looks! Be honest and mindful of yourself. Be honest with your designer, we are here to make you look great and confident! 

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• The earlier we get started the better! & it's NEVER too early to start. 

• The provided date by the client is the estimated completion date. 

• NO THIRD-PARTY ORDERS. Designer must speak directly with whom the request is for.

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Please allow time for changes, adjustments and shipping. Delays occur and orders are completed by when they are needed, not by how they are received. Give an earlier date if wanted earlier. Any changes requested to your order after payment will result in extra fees. If a detail is NOT on your order, it will NOT be on your item!

Check your order for accuracy before paying. 

INQUIRIES, CONTACT & COMMUNICATION 

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We are committed to providing excellent service and ensuring that your inquiries are handled efficiently.
Please review the following guidelines regarding how to contact us:

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1. We do NOT answer calls via Messenger & we will not call you if you send a message asking us to call you. 

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2. Inquiries are to be submitted via our website chat, email: contact@thelarue.com, or text: 323-90-LaRue. This allows us to keep detailed records and respond more promptly to your requests.

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3. Phone calls do not have a record within our system for reference purposes. To ensure your requests, conversations are documented and managed effectively, we encourage communication to occur through our website, text, or email.

 

4. We do not provide pricing information over the phone. For accurate pricing, we need to assess the specific garment or inspiration you have in mind. Photographs or detailed descriptions submitted through our website, text, or email will help us provide the most precise quote.

5. Updates are sent via EMAIL. NOT SOCIAL MEDIA. Please use the chat box on this site to contact the designer regarding your order status. 

6. Client meetings are conducted by private appointment at my residence, which serves as my business office as well. The address will be provided upon confirmation of appointment and payment, to respect the private nature of my home. In consideration of my home environment, guests are kindly requested to remove their shoes upon entry. I maintain a clean and professional space. Your understanding and cooperation are greatly appreciated.

We look forward to assisting you with your inquiries and providing you with the best service possible!

 

PRODUCTION TURN AROUND TIME 

2-8 weeks for smaller sewn or embellished designs.

4+ months for Most dresses & suits
10+ months for Bridal Gowns

Timing varies. If needed sooner than 2 weeks YOU MUST ADD A RUSH FEE!! Fees are calculated based on Business days. 
Specify date and pay a (Rush Fee) if no rush fee is paid no date is guaranteed. 

 

CALCULATING RUSH FEES 

45 business days = +15% of total

30 business days = +20% of total
25 business days = +25% of total

15 business days = +30% of total

10 business days = +35% of total

*Bridal needed within 10 months = +15% of total and up.

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Rush Fees are non-refundable/ non-transferable. It applies to orders due within 6 weeks and orders that have not paid in full. ALL Orders less than $450 have a rush fee of $60-$100. All other orders rush fees are calculated with a percentage. 

(Add a Rush Fee)

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Prom Schedule: 

June 27th dresses & suits are $627
December 1st: Last day for retainers.
January 1st all prom garments include Rush fees. 
February - March prom increase + $150
March -April prom increase + $250
April prom increase + $350

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Measurements

All apparel REQUIRES: to the date measurements, & full body pictures: Front, back, & side. *Measure in bare minimum clothing, a natural state, no push up bras or shapewear for accuracy. Client MUST provide accurate measurements (Sizing Charts) or schedule a measurement appointment (in-person or virtual) for +$55 USD. At fittings if client has gained or lost weight there will be an additional fee for alterations. 

(Book your Measurements) This service is non-refundable / non-transferable. This service is 

Consultations

Available for clients unsure of design, material or sizing and want to meet (in-person or virtual) and speak in depth about their request. In-person Consultations are +$100 USD (1 hour) consisting of measurements, design details, fabric swatches, sketches, video chats and fittings upon request. Virtual consultations are $50 (30 min.)  Consultations do not deduct from final expense. 

(Book your Consultation) This service is non-refundable / non-transferable. 

Retainers 

Clients who are sure we are their designer and want to secure their design, date and quote. This option is only available for prom until December. You will not have a fitting scheduled until balance is paid in full. Retainers are $627 USD 80% of this amount is deducted from final total.

(Book your Couture Retainer) This service is non-refundable / non-transferable. 

 

Dress Rental 
Offers clients the chance to have a tailored dress made to their measurements and design preferences. This service is upon approval; not all dress designs are approved. Designer discretion. Dress is picked up the day before and returned the day after. Upon return the garment is inspected and the amount of +600 is returned. 
Pre-Custom made dresses are available at $350 (additional $150 is the dress needs altering) 
(Book your Dress Rental)
 

Invoices 

Only request an invoice when you are ready and going to pay the invoice immediately upon receipt. Nonpayment will result in cancelation and the designer may refuse to continue. Invoice payments are discussed per occurrence. If your invoice has a payment schedule the balance must be paid on the agreement date or a Design Delay fee of $50 will occur every 20 days. 

 

*At any point you do not complete FULL payment, the payments made are non-refundable / non-transferable and your order is cancelled. 

Payment Options
All Credit & Debit Cards accepted.

Klarna, Affirm, AfterPay, Google pay & Apple Pay
30 Day Pay: You are given 30 days from the day the invoice is sent. Payment plan is only available when total  cost exceeds $800 and a minimum of 4 months' time. 

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FITTINGS

Required for dresses and suits. (Even out of City) Final fittings will be scheduled within 4 weeks (out of region) to 2 weeks (local) prior to wear. Time frames may vary and come very close to due date. 
Please note that designer may take footage (pics / videos) of fitting session for future marketing material. Be very honest at fitting session. Please fit with all undergarments planned to be worn with the garment. 
If your garment is too small / too big due to weight gain / loss you will have to pay for alterations if your sizing has changed. 
 

Out of region clients:

Once you purchase your suit or dress if needed you will receive alteration order form to print and complete for each garment, USPS shipping label, marking pen and pins. A video chat is mandatory during this process. 

You will be able to send us the garments at no charge to you in order to complete the alteration.

Once we receive your garments our team will communicate with you, complete alterations and ship back to you via USPS. 

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ALTERATIONS / TAILORING

Only offered on approved clothing pieces NOT custom-made clothing made by anyone other than The La'Rue. As we are handmade designers we choose not to fix and repair some things not made by us. It takes more work to un-do something then it is to simply have us make it the first place, accurately. Before your appointment, PLEASE send a photo of you trying on the garment. At your appointment, please arrive freshly groomed and prepared to take clothing off and on. Please allow up to 2 hours availability to wait with the designer as she may be able to complete your request at your appointment. Pricing varies. 

For faja (shape wear, corset) services: It is easier to come wearing the garment. 

For dresses and suits: please come with undergarments and shoes. 
(Book your Alterations) non-refundable / non-transferable. 

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SHIPPING & DELIVERY from Buffalo NY

USPS Domestic: standard $12 2-3 Day 

Overnight Express 1-2 Day $33+

USPS International: standard $80. 6-10 Business Days

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Local orders are delivered NOT shipped!  Packages are left near door. 

Local pick up is determined per client situation.

You have 7 days to pick up your garment, including the date as pick up, on the 8th day your garment is considered abandoned. 
 

*Shipping time is not included in production time

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CARE & MAINTENANCE 
Items are delicate. Depending on your garment it is meant for elegance. Be mindful of your nails and jewelry snagging / ripping garment. Handle and move with caution. 

 

Dry clean / hand wash in cold water. Always air dry. 

DO NOT MACHINE WASH, DO NOT MACHINE DRY OR USE HOT WATER it can cause damage.
Never Iron or dry a TUTU, use warm water and hang to de-wrinkle and air dry.

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PICTURES / VIDEO
You agree that The La'Rue Couture may use any photo and/or video featuring her work for future promotional advertisements. Your image will not be used in no way negatively. There is no compensation to you for your using your image. 

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REFUNDS, RETURNS, CANCELLATIONS or REPAIRS

All sales are final. Once an order is placed there are no changes or cancellations.
Observe & try on your item immediately upon receipt. Adjustments, returns and repairs are ONLY considered prior to wear. Once worn you forfeit your options. If you are dissatisfied, the designer must be given the chance to correct to your satisfaction. 
Delivery & Shipping clients: Discuss all concerns immediately within 24 hours of receiving, fitting, or discussion of your order or you forfeit any option for solution.

If you were scheduled for a fitting and left with your order, you forfeit the option of any changes or repairs once you leave with the item. 

In the case of a refund, we retain 40% of your total for materials & time. You will be given 60% of the item cost, not your total. Shipping, rush fees measurements, consultations, and retainers are NON-REFUNDABLE. 
The La'Rue is NOT responsible for any damage done after wear, cleaning, or handling. 
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NON-DEFAMATION

You agree that you will not, directly or indirectly, make or ratify any defamatory comments or remarks as defined by law, in writing, orally or electronically, about the company or any other releasee and their respective products and services. Client agrees not to in any way slander or injure the business reputation or goodwill of the company or the companies affiliates through any contact with past / future clients, vendors, suppliers, employees or agents of the company or the companies' affiliates, or in any other way. In the case this is breached client forfeits any option for solution. This includes refunds & adjustments. The company can refuse to work with you and retain your payment for emotional distress, humiliation, and loss of future clientele. 

You waive any and all liability to the designer for allergic reactions or injuries. 

Be cautious of Infants & toddlers. Keep items and all materials out of the child's mouth, nose, eyes & ears!

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Thank You for choosing The La'Rue Design Co.